Exchange Policy

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You will not be charged if the item you ordered is out of stock. Your creditcard is charged only when your item is shipped. 
When you place your order, you have authorized your creditcard for the amount of the order.
 IT HAS NOT BEEN CHARGED It is in"PENDING" status. If your order is NOT CHARGED, then the charged amount will automatically drop off from your creditcard in a few days.  
Your  ORDER will be "charged" only when the item has been shipped.

If an item is returned for exchange and the replacement item is sold out, store credit will be issue WE DO NOT OFFER REFUNDS.

EXCHANGE ONLY OR STORE CREDIT. Please note that factories and suppliers do not accept returns, and therefore is a difficult issue for retailers who sell formal wear. It is costly for items that are returned for exchanges (item cost, shipping cost, processing time, merchant creditcard cost).

For your benefit, we will call you, to ask for your measurements, to verify the dress you want to order will fit you. We then require you to email us confirmation on your measurements.

Customers may exchange their dress ONE TIME for the SAME COLOR BUT different SIZE, (same color as original dress that was ordered) Sorry NO REFUNDS, NO EXCEPTIONS. If we do not have the size in stock, we will issue you Store Credit that is good for 1 year.

The following are the Terms and Condition of the Exchange:

  1. There is a 30% restocking fee. The dress must first be returned at customerís expense and then another size will be sent back to you.
  2. Standard Priority Shipping and Handling Fees will be charge for the second dress sent to you.
  3. If another dress size is needed BEFORE we receive your dress back.  Please place another order for the new size and when we receive your dress back in the required allotted time, we will issue you credit minus a 35% RESTOCKING FEE.
  4. NO EXCHANGE OR REFUNDS FOR ANY PLUS SIZE DRESS (2XL TO 8XL). For your benefit, we will call you, to ask for your measurements, to verify the dress you want to order will fit you. We then require you to email us confirmation on your measurements.

All Exchanged Items will be charged a Shipping and Handling Fee as per our Shipping and Handling Policy. Discount Coupons and Free Shipping Coupons are not valid for exchange orders.

If your item is returned for exchange for another dress and the style is sold out, Store Credit will be issued that can be use within one year on any other style dress.

Defective Items
All our items are thoroughly check before shipment, In the event that the item you received is defective, you may send it back to us (within the 3 day return period) and we will check the item and if found defective, we replace it free of charge. Sorry No refunds, Exchange only.

ARN (Authorization Return Number)

Before sending an item back to Discountdressup, you must obtain a Return Authorization Number (ARN). To receive an ARN, please email us at: The ARN# must be obtained from Discountdressup within 3 business days from the date of which the item(s) was DELIVERED as shown on the US Postal Service website. Discountdressup MUST RECEIVE the returned item(s) within 7 days from the date the ARN# was issued OR the item will be sent back to the sender. Please write the ARN on the OUTSIDE of the return package under your return address. All packages that DO NOT have the ARN# on the outside of the box below the return address WILL BE REFUSED and sent back to the sender. Please complete and print the ITEM RETURN AUTHORIZATION FORM for returns AND include this form when sending your item back. The IRAF is available online. Please note that all Shipping Charge to return the item is the responsibility of the sender. 

Return / Refund Policy 
As an Industry Standard for special occasion wear; we have a NO REFUND, STORE CREDIT ONLY policy. Store credit is valid for one year. 

All items are thoroughly inspected before shipping.
* Shipping and Handling charges are non-refundable. 
* Replacement exchange items cannot be returned for exchange/refund.
* Bras, undergarments, cannot be returned.
* Returned dresses will be inspected thoroughly and signs of wear, or any amount of smell, stains, or damage and any missing tags will DISQUALIFIED the item for exchange/store-credit. The item will then be     RETURNED at the expense of the customer.

 SEND TO THE ADDRESS BELOW: Please carefully pack the return item and mail to the following address:
PO Box 862252
Los Angeles
Ca 90086


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