RETURN/EXCHANGE POLICY If the item you
ordered is Out of Stock or Sold out, your creditcard WILL NOT BE CHARGED. If an item is returned for exchange and the replacement item is sold out, store credit will be issue WE DO NOT OFFER REFUNDS. EXCHANGE ONLY OR STORE CREDIT. Please note that factories and suppliers do not accept returns, and therefore is a difficult issue for retailers who sell formal wear. It is costly for items that are returned for exchanges (item cost, shipping cost, processing time, merchant creditcard cost). FOR EXCHANGE FOR A DIFFERENT SIZE, COLOR OR STYLE: Customers may exchange their dress ONE TIME for the SAME COLOR BUT different SIZE, (same color as original dress that was ordered) There is no restocking fee. The dress must be returned first and another size will be sent back to you. The second dress is subject to our standard Priority Shipping and Handling Fees.
A 25% RESTOCKING FEE WILL APPLY IF 1. In the event that another dress size is needed BEFORE we receive your dress back, . Please place another order for the new size and when we receive your dress back in the required allotted time, we will issue you credit minus the restocking fee. 2. In the event that another different style and size is required.
Please note that factories and suppliers do
not accept returns, and therefore is a difficult issue for retailers who sell
formal wear.
All Exchanged Items will be charged a Shipping and Handling Fee as per our Shipping and Handling Policy. Free Shipping Coupons are not valid for exchange orders.
If your item is returned for exchange for another dress and the style is sold out, Store Credit will be issued that can be use within one year on any other style dress. For all dresses priced at $150.00 and over all sales are final (Industry standard for formal and special occasion wear). Please make sure you order the correct size style and color. However, in the event that you need to exchange for another size (same style and color) we offer a onetime exchange with 33% RESTOCKING FEE, CANCELLATION FEE is 33%. Defective
Items Clearance Items Clearance items can be exchanged for other clearance items only
Please
note that factories and suppliers do not accept returns, and therefore is a
difficult issue for retailers who sell formal wear. Before
sending an item back to Discountdressup, you must obtain a Return Authorization
Number (ARN). To receive an ARN, please call 213 2218417 or email us
at: info@discountdressup.com. The ARN# must be obtained from Discountdressup
within 3 business days from the date of which the item(s) was DELIVERED as shown
on the US Postal Service website. Discountdressup MUST RECEIVE the returned
item(s) within 7 days from the date the ARN# was issued OR the item will be sent
back to the sender. Please write the ARN on the OUTSIDE of the return package
under your return address. All packages that DO NOT have the ARN# on the outside
of the box below the return address WILL BE REFUSED and sent back to the sender.
Please complete and print the ITEM RETURN AUTHORIZATION FORM for returns AND
include this form when sending your item back. The IRAF is available online.
Please note that all Shipping Charge to return the item is the responsibility of
the sender. Order
Cancellation Policy
SEND
TO THE ADDRESS BELOW: Please carefully pack the return item and mail to the following
address:
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