Exchange/Store Credit Policy

 o WE DO NOT OFFER REFUNDS, no exceptions made.
 o Exchange or Store Credit ONLY.
 o Please allow 1-2 week turnaround time for your exchange to be processed. 

 o If you need an item sooner for an event, please let us know by email.
 o Exchanged Item must be returned within 15 days from the Post Mark Date your order was originally shipped to you.

    otherwise we will not accept the returned item for exchange.
 o Shipping, Handling and Insurance Fees paid by buyer are NOT included in store credits issued.

 o NO EXCHANGE OR REFUNDS FOR PAGEANT OR WEDDING GOWNS. When ordering a Pageant or 

    Wedding Gown please email us your measurements to so we can recommend the correct size for you.

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You may Exchange or receive Store Credit for your returned item under the following conditions:
o All tags and labels must remain attached to the merchandise and has not been worn.
o The item must be returned in the original condition all labels and tags attached
o The item does not smell of smoke, perfume, or any other odor.
o The item does not have any makeup or other marks when it is returned.
o The item is not torn or defective in any way.
o The item has not been altered
o The item must be shipped back with care (please carefully pack the ITEM)

If the item is returned by the buyer in any of the above conditions, the return will not be accepted and no store credit will be issued and the item will be sent back to the buyer. There are no refunds given for any reason or circumstance (certain circumstances may apply).

If the item is returned by the buyer in any of the above conditions, the return will not be accepted and no Store Credit will be issued and the item will be sent back to the buyer. There are no refunds given for any reason or circumstances.

Formal dresses CANNOT be exchanged for Cosmetics. All undergarment items such as bras, are final sale items and cannot be exchanged.

All returned item will be subject to a 20% RESTOCKING and PROCESSING FEE .
We have a strict EXCHANGE POLICY because we have received back items from customers and the item has  obviously been worn, with makeup on it and the smell of smoke and body odor on the fabric. We hope you understand. 

Store Credit:
All returned items will receive Store Credit that can be used for a future purchase. We will email you a personal Store Coupon Code worth the amount of your Store Credit that can be used at anytime on our website to order another item. Your Store Credit will be the amount of your item(s) less 20% restocking fee. We do not refund Shipping, Handling or Insurance Fees.

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Where to send your returned item:

Package the return item carefully and mail it to the following address:
Discountdressup
PO Box 272.
Stanton, CA 90680

Exchange inquiries: info@discountdressup.com