- What forms
of payment do you accept?
- Can I order
by phone or fax?
- Is it safe
to use my credit card on Discountdressup.com?
- Is my personal
information kept private?
- How much
do you charge for shipping?
- How long
will it take to receive my order?
- How will
I know my order was sent?
- What if my dress doesn't fit?
- When is
my credit card charged?
- Does Discountdressup.com
sell factory seconds or irregulars?
- Do you
sell gift certificates?
- How do
I use my coupon code?
- How does the insurance
forms of payment do you accept?
Discountdressup.com accepts Visa, MasterCard
and Discover. We will accept money orders if you would like to send in
your payment by mail. Please
note that when you place your order on our website, your credit
card company will put a hold on the dollar amount of your order. This amount is
on hold with your creditcard company.
Remember, your credit card will only be charged once your purchase is shipped
(never before that point).
I order by phone or fax?
We accept phone orders.
You can call us at
213-221-8417 Monday to Saturday 8am to 5 pm. For fastest service, please place your order through our website
. Please use our secure online shopping cart to place your order
24 hours a day.
it safe to use my credit card on Discountdressup.com?
Absolutely. Shopping at Discountdressup.com
is 100% secure. Our site employs the latest version of Secure Socket Layer Technology
(SSL) to encrypt your information and help make sure that only you and authorized
Discountdressup.com representatives ever see it. In addition, we are a Yahoo! Shopping
Store, so you can be assured that shopping online at Discountdressup.com is
safe and secure.
my personal information kept private?
Of Course. At Discountdressup.com,
we consider the information you choose to share with us extremely personal and
confidential. Our promise to you is that we will not share or sell any of your
information to any third party for any reason. We understand the frustrations of
junk mail and we adhere to this policy very
much do you charge for shipping?
See our shipping
rates for domestic and International orders.
long will it take to receive my order?
For most Domestic orders, order processing time takes 2-3 days from the
time you place your order. Shipping Time is as follows:
1. All USPS Priority
orders being shipped to domestic destinations will take 2 to 3 business days to reach its
2. All USPS Express
order being shipped to domestic destinations will take 1 to 2 business days to
reach its destination. (90% of Express Mail shipments will be delivered next
Please be aware that
Discountdressup uses the US Postal Service for delivery of your order. Once we
deliver your order to the Post Office we no longer have control of the time it
take the Post Office to deliver your order to you. The Shipping Time listed
above is provided to us by the US Postal Service and is only and estimation.
Please place your order as early as possible so as to provide ample time for
will I know my order was sent?
We will send you an email
with a tracking confirmation link in order for you to track your package once it has
been shipped. If you have not received an email tracking confirmation email,
then you order is still being processed.
8) What if my dress doesn't fit?
We ask that our customers be familiar with our
Exchange Policy as there are no refunds given under any circumstances.
here to view the Exchange policy.
is my credit card charged?
Upon your order being
placed, your credit card company will put a HOLD on the amount of your
order. Your credit
card has not been charged until we actually ship your order. All orders are subject to
verification and must all credit cards are required to have the correct
creditcard billing address and the CVV number and expiration date. In some
instances when the shipping has not been added to your order, we will add the
correct shipping cost to your total and charge for the cost of your items, plus
Discountdressup.com sell factory seconds or irregulars?
only sells absolutely BRAND NEW DRESSES of the highest quality designer style merchandise. The dress styles
that we offer,
are the same or similar to those found in many of the finest department stores and specialty
you sell gift certificates?
certificates can be found at the bottom of our pages, called "Gift
Certificates" link of our site, and are available in several different
To order and send a gift certificate simply:
1) Select the denomination you wish to purchase
2) Add the Gift Certificate to your Shopping Bag and proceed to checkout
3) In the "SEND TO" section, enter the recipient's name and email
address for delivery
4) Enter the sender's name and an optional message in the "COMMENT"
* A coupon code will be sent to the individual by email.
* Gift Certificates are not redeemable for cash.
do I use my coupon code?
To use the promotional code you have, please follow these steps:
- Choose the items you wish to purchase
- When you have finished shopping, click on your shopping bag. The items you
are ready to buy will be listed. Click on "Check Out".
- The next screen will show you the items you selected. Under your listed
items will be a field that says, "COUPON CODE"
- Enter the promotional code you wish to use, fill out necessary information
and then click "Continue".
- Your promotional code will be automatically applied on the review Order
Please note: Promotional codes can only be used once and cannot be combined
with any other discount or promotion.
13) How does the insurance
We strongly recommend that
our customers purchase insurance for your dress. Insurance is $3.00 for most dresses. Insurance is covered by discountdressup.com and in
the event that your package is lost, we will send a replacement dress provided that the USPS tracking number
does not have any record on your package. We do not offer refunds. If your order is insured,
we are only able to send a replacement dress or issue you store credit.