FAQ
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1. What forms of payment do you accept?
   
2. Can I order by phone or fax?
3. Is it safe to use my credit card on Discountdressup.com?
   
4. Is my personal information kept private?
   
5. How much do you charge for shipping?
   
6. How long will it take to receive my order?
7. How will I know my order was sent?
   
8. What if my dress doesn't fit?
9. When is my credit card charged?
10. Does Discountdressup.com sell factory seconds or irregulars?
11. Do you sell gift certificates?
12. How do I use my coupon code?
13. How does the insurance policy work?
14. Do you have a links page?
    

1) What forms of payment do you accept?

Discountdressup.com accepts Visa, MasterCard and DiscoverClub.  We will accept money orders by special request. Please note that when you place your order on our website,  your credit card company will put a hold on the dollar amount of your order. This amount is on hold with your creditcard company. Remember, your credit card will only be charged once your purchase is shipped (never before that point). To pay by money order, or cashiers check, click here.

2) Can I order by phone or fax?

We no longer accept phone orders. Since our site is a Yahoo secured site, please place your order through our website . Please use our secure online shopping cart to order anytime. 

3) Is it safe to use my credit card on Discountdressup.com?

Absolutely. Shopping at Discountdressup.com is 100% secure. Our site employs the latest version of Secure Socket Layer Technology (SSL) to encrypt your information and help make sure that only you and authorized Discountdressup.com representatives ever see it. In addition, we are a Yahoo! Shopping Store, so you can be assured that shopping online at Discountdressup.com is safe and secure.

4) Is my personal information kept private?

Of Course. At Discountdressup.com, we consider the information you choose to share with us extremely personal and confidential. Our promise to you is that we will not share or sell any of your information to any third party for any reason. We understand the frustrations of junk mail and we adhere to this policy very strictly.

5) How much do you charge for shipping?

See our shipping rates for domestic and International orders.

6) How long will it take to receive my order?

The length of time it takes to receive your order depends on the method of shipment and where the shipment is going. We ship most orders within 3 day or you order placement. All USPS Priority orders being shipped to the Continental U.S. will take only 2-3 business days to reach its destination. All next day delivery orders are shipped by DHL overnight and by USPS Express Mail to Alaska and Hawaii.

7) How will I know my order was sent?

We will send you an email with a tracking confirmation link in order to track you package once it has been shipped. If you have not received an email tracking confirmation email, then you order is still being processed.

8) What if my dress doesn't fit?

We ask that our customers be familiar with our Exchange Policy as there are no refunds given under any circumstances. Please Click here to view the Exchange policy.

9) When is my credit card charged?

Upon your order being place your credit card puts a HOLD on the amount of your charge. Your credit card has  not been  charged until we actually ship your order.  All orders are subject to verification and must all credit cards are required to have a CVV number.

10) Does Discountdressup.com sell factory seconds or irregulars?

No. Discountdressup.com only sells absolutely NEW DRESSES of the highest quality designer style merchandise. The dress styles that we offer, are the same or similar as those found in many of the finest department stores and specialty shops. 

11) Do you sell gift certificates?

Discountdressup.com gift certificates can be found at the bottom of our pages, called "Gift Certificates" link of our site, and are available in several different denominations.

To order and send a gift certificate simply:
1) Select the denomination you wish to purchase
2) Add the Gift Certificate to your Shopping Bag and proceed to checkout
3) In the "SEND TO" section, enter the recipient's name and email address for delivery
4) Enter the sender's name and an optional message in the "COMMENT" section

Please note:
* A coupon code will be sent to the individual by email.
* Gift Certificates are not redeemable for cash.
* Gift Certificates must be used in their entirety upon purchase

12) How do I use my coupon code?

To use the promotional code you have, please follow these steps:

1. Choose the items you wish to purchase
2. When you have finished shopping, click on your shopping bag. The items you are ready to buy will be listed. Click on "Check Out".
3. The next screen will show you the items you selected. Under your listed items will be a field that says, "COUPON CODE"
4. Enter the promotional code you wish to use, fill out necessary information and then click "Continue".
5. Your promotional code will be automatically applied on the review Order page.

Please note: Promotional codes can only be used once and cannot be combined with any other discount or promotion.

13) How does the insurance policy work?

We strongly recommend that our customers purchase insurance for your dress. Insurance is $3.00 for most dresses. Insurance is covered by discountdressup.com and in the event that your package is lost, we will send a replacement dress provided that the USPS tracking number does not have any record on your package. We do not offer refunds.  If your order is insured, we are only able to send a replacement dress or issue you store credit.

14) Do you have a links page?

Yes, click here to see our links page.