Return Policy

RETURN/EXCHANGE POLICY

You will not be charged if the item you ordered is out of stock. Your creditcard is charged only when your item is shipped.
When you place your order, you have authorized your creditcard for the amount of the order. IT HAS NOT BEEN CHARGED It is in"PENDING" status. If your order is NOT CHARGED, then the charged amount will automatically drop off from your creditcard in a few days.  Your  ORDER will be "charged" when the item is shipped.

If an item is returned for exchange and the replacement item is sold out, store credit will be issue WE DO NOT OFFER REFUNDS. EXCHANGE ONLY OR STORE CREDIT. Please note that factories and suppliers do not accept returns, and therefore is a difficult issue for retailers who sell formal wear. It is costly for items that are returned for exchanges (item cost, shipping cost, processing time, merchant creditcard cost).

Please note that all Apparel items and Store Credit cannot be exchanged or used for Skin Care products.

FOR EXCHANGE FOR A DIFFERENT SIZE, COLOR OR STYLE:

Customers may exchange their dress ONE TIME for the same style but a different size and or color.  There is is a 15% restocking fee.  The item must be returned first and another one will be sent back to you. The second item will be charged our standard Priority Shipping and Handling Fees. If you received free shipping and want to return the merchandise, the shipping cost will be deducted from your refund. "Free shipping is awarded with the condition of purchase".

 

A 25% RESTOCKING FEE WILL APPLY ON THE FOLLOWING CIRCUMSTANCES:

1.  If you need another dress size or color, BEFORE we receive your dress back.  Please place another order for the new size or color and when we receive your dress back in the required allotted time, we will  issue you a refund for the first order minus the 25% restocking fee. If you received free shipping and want to return the merchandise, the shipping cost will be deducted from your refund. "Free shipping is awarded under the condition of purchase".

2. If you want to exchange for a different style.

3. ALL PLUS SIZE DRESS (2XL TO 8XL)

4. For all dresses priced at $150.00 and over.

5. No exchange for dress with the NOX and DQ designation.

All Exchanged Items will be charged a Shipping and Handling Fee as per our Shipping and Handling Policy. Discount Coupons and Free Shipping Coupons are not valid for exchange orders.

If your item is returned for exchange for another dress and the style is sold out, Store Credit will be issued that can be use within one year on any other style dress.

In addition to the Restocking Fee, if you received free shipping and want to return the item, the shipping cost will be deducted from your refund. "Free shipping is awarded with the condition of purchase".

Please note that exchange dresses of the same color maybe be a different shade (of the same color) from the original dress order.

Defective Items
All our items are thoroughly check before shipment, In the event that the item you received is defective,
you may send it back to us (within the return period) and we will check the item and if found defective, we replace it free of charge. Sorry No refunds, Exchange only.

Clearance Items

Clearance items can be exchanged for other clearance items only

Please note that factories and suppliers do not accept returns, and therefore is a difficult issue for retailers who sell formal wear.
It is costly for items that are returned for exchanges (item cost, shipping cost, processing time, merchant creditcard cost).

ARN (Authorization Return Number)

Before sending an item back to Discountdressup, you must obtain a Return Authorization Number (ARN). To receive an ARN, please call 213 2218417 or email us at: info@discountdressup.com. The ARN# must be obtained from Discountdressup within 24 hours from the date of which the item(s) was DELIVERED as shown on the US Postal Service website. Discountdressup MUST RECEIVE the returned item(s) within 7 days from the date the ARN# was issued OR the item will be sent back to the sender. Please write the ARN on the OUTSIDE of the return package under your return address. All packages that DO NOT have the ARN# on the outside of the box below the return address WILL BE REFUSED and sent back to the sender. Please complete and print the ITEM RETURN AUTHORIZATION FORM for returns AND include this form when sending your item back. The IRAF is available online. Please note that all Shipping Charge to return the item is the responsibility of the sender. 

Return / Refund Policy 


As an Industry Standard for special occasion wear, we have a NO REFUND, STORE CREDIT ONLY policy. Store credit is valid for one year. 

All items are thoroughly inspected before shipping.
* Shipping and Handling charges are non-refundable. 
* Replacement exchanged items can not be returned for exchange/refund.
* Bras, undergarments, can not be returned.
* Returned dresses will be inspected thoroughly and signs of wear, odors (such as perfume), stains, or damage and any missing tags will DISQUALIFIED the item for exchange/store-credit. The item will then be  RETURNED at the expense of the customer.

Order Cancellation Policy


If item status is showing "Ready to Order" then you may cancel without any fee.
If item status is showing "Ordered" or "Received" there will be 30% cancellation fee.
If item status is showing "Paid/Shipped" then it can not be cancelled.

SEND TO THE ADDRESS BELOW: Please carefully pack the return item and mail to the following address:
Discountdressup
PO Box 862252
Los Angeles Ca 90086